PetPiy ("we", "us", or "our") operates this website and provides related products and services for dogs, cats, and birds. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect the following categories of personal information depending on how you interact with our website:
- Contact details: name, email address, phone number, shipping address, and billing address.
- Payment information: redit card or debit card details, payment confirmation, and transaction details. (Payment processing is handled by our payment service providers.)
- Account information: username, password, preferences, and account settings.
- Order information: products you view, add to cart, purchase, return, or exchange.
- Communication records: information you provide when contacting us via email or other channels.
- Device and usage information: IP address, browser type, device information, and how you interact with our website (including pages visited and time spent).
2. How We Collect Your Information
We collect personal information from the following sources:
- Directly from you: when you create an account, place an order, subscribe to our communications, or contact us.
- Automatically: through cookies and similar technologies when you visit our website.
- From service providers: including payment processors, shipping partners, and IT service providers who assist us in operating our business.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
- To process orders and provide services: including order fulfillment, payment processing, shipping, returns, and exchanges.
- To manage your account: creating and maintaining your account, remembering your preferences, and sending account-related notifications.
- To communicate with you: responding to your inquiries, providing customer support, and sending order updates.
- To improve our website and services: analyzing usage patterns, tailoring product recommendations, and enhancing user experience.
- For security and fraud prevention: verifying your identity, detecting and preventing fraudulent or unauthorized activities.
- For marketing purposes: sending promotional emails about products and special offers (you may opt out at any time).
- To comply with legal obligations: as required by applicable laws and regulations.
4. How We Share Your Personal Information
We may share your personal information with third parties in the following circumstances:
- Service providers: including payment processors, shipping carriers, IT service providers, and customer support platforms, who perform services on our behalf.
- Business partners: for marketing and advertising purposes, subject to applicable privacy laws.
- Legal compliance: when required by law, regulation, legal process, or government request.
- Business transfers: in connection with a merger, acquisition, or bankruptcy proceeding.
We do not sell your personal information to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to maintain your account, process orders, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Right to access: request a copy of the personal information we hold about you.
- Right to correction: request correction of inaccurate or incomplete information.
- Right to deletion: request deletion of your personal information, subject to legal exceptions.
- Right to opt out of marketing communications: you may unsubscribe from promotional emails at any time using the link provided in our emails.
- Right to data portability: request a copy of your data in a structured, commonly used format.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.
9. Children's Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete such information.
10. International Data Transfers
If you are located outside the country where our servers are based, your personal information may be transferred to and processed in other countries. We take appropriate measures to ensure that your information is adequately protected in accordance with applicable laws.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Effective Date." We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Contact Information
- Email: happy@petpiy.com
- Phone: +86 192 0026 4840
Our Business Details
- Company: Guangzhou Quanzunni Trading Co., Ltd.
- Business Registration Number: 91440101MA5D6W5N8T
- Address: No. 103, Zijin Street, Haizhu District, Guangzhou City, Guangdong Province, China
- Postal Code: 511300
Customer Service Hours
- Monday - Friday: 9:30 AM - 5:30 PM
- Saturday - Sunday: 10:30 AM - 5:30 PM
(Eastern Standard Time - EST)
