Service Region
We are proud to offer shipping services throughout the United States.
Our Commitment to You
At PetPiy, we understand that your pet's needs can't wait. That's why we are dedicated to delivering your pet's favorite products safely and promptly. Every toy, bed, and accessory is carefully packed with the same care we'd want for our own pets.
Order Processing Details
- Order cut-off time: 11:00 PM EST
- Processing schedule: Monday through Friday
- Processing duration: 1-3 business days
- Weekend orders: Orders placed on Saturday or Sunday will begin processing the following Monday
- Stock availability: While rare, if any item faces a stock delay, we will contact you within 24 hours with available solutions
U.S. Shipping Options
| Method | Cost | Estimated Delivery |
| Standard | $6.99(on orders ＜ $60.00) | 7-10 business days |
| Free | FREE (on orders ≥ $60.00) | 7-10 business days |
Total delivery time = Processing time + Shipping transit days
Key Points to Note
- Order tracking: A tracking number will be sent to your email once your order ships
- Shipping partners: We work with USPS, UPS, and FedEx to ensure reliable delivery
- Shipping methods: Most orders are shipped by air; bulkier items may be shipped via sea freight
- Potential delays: During holidays, severe weather, or carrier disruptions, delivery times may be extended - we will keep you informed of any significant delays
Tax Information
Currently, we do not collect additional taxes or fees on purchases made in our store. However, please note that international trade policies are subject to change, and should any tax requirements arise in the future, we will update this policy accordingly and notify our customers of any changes.
Damaged Items Protocol
If your order arrives damaged:
- Please email clear photos of the damaged items along with your order number to happy@petpiy.com within 48 hours of delivery
- We will promptly arrange for a full refund or replacement at no additional cost
- Our customer service team will provide simple, step-by-step guidance
Shipping Origin
To ensure the fastest delivery times, we ship from multiple locations including our main warehouse in China and select overseas fulfillment centers.
Please note: Returns should not be sent to the shipping warehouse address. Refer to our Return Policy for the correct return procedure.
Customer Support
Contact Information
- Email: happy@petpiy.com
- Phone: +86 192 0026 4840
Our Business Details
- Company: Guangzhou Quanzunni Trading Co., Ltd.
- Business Registration Number: 91440101MA5D6W5N8T
- Address: No. 103, Zijin Street, Haizhu District, Guangzhou City, Guangdong Province, China
- Postal Code: 511300
Customer Service Hours
- Monday - Friday: 9:30 AM - 5:30 PM
- Saturday - Sunday: 10:30 AM - 5:30 PM
(Eastern Standard Time - EST)
