Welcome to PetPiy. The terms "we", "us", and "our" refer to PetPiy (Guangzhou Quanzunni Trading Co., Ltd.). We operate this website and provide related products and services for dogs, cats, and birds.
These Terms of Service ("Terms") govern your use of our website, including all content, features, and services offered through our site. Please read these Terms carefully before using our services. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website.
1. Account Registration and Access
By using our website, you confirm that you are at least 18 years old or the age of majority in your jurisdiction. If you are using our services on behalf of a minor, you represent that you have the authority to do so.
When you create an account or place an order, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not share, transfer, or sell your account to any third party.
2. Products and Descriptions
We strive to display our products accurately on our website. However, we cannot guarantee that the colors, images, or other product details you see on your screen will exactly match the actual products, as this depends on your device settings and display capabilities.
We reserve the right to modify product descriptions, specifications, and pricing at any time without prior notice. We may also discontinue any product at our discretion. While we endeavor to keep product information up to date, we do not warrant that all information is error-free or complete.
3. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline any order for any reason, including product availability, pricing errors, or suspected fraud.
Your order is not binding until we send you an order confirmation email. We may also cancel or modify an order after confirmation if we discover errors or issues with the order. If we cancel your order, we will notify you and issue a refund if payment has been processed.
All purchases are for personal or household use only. Resale or commercial use of our products is not permitted without our prior written consent.
4. Pricing and Payment
All prices displayed on our website are in the currency indicated and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or customs duties unless otherwise stated.
We accept various payment methods as indicated during checkout. By providing payment information, you represent that you are authorized to use the chosen payment method and that the information provided is accurate and complete. We reserve the right to verify payment details before processing your order.
5. Shipping and Delivery
We ship products to the address you provide during checkout. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other events outside our control.
Risk of loss and title for products pass to you when we hand over the products to the shipping carrier.
6. Returns and Refunds
Returns and refunds are handled in accordance with our Refund Policy, which is incorporated into these Terms by reference. Please review our Refund Policy before making a purchase.
7. Intellectual Property
All content on our website, including text, images, graphics, logos, icons, and software, is the property of PetPiy or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may access and view content on our website for personal, non-commercial use only. You may not reproduce, distribute, modify, display, or create derivative works of any content without our prior written consent. Unauthorized use of our intellectual property may result in legal action.
8. User Content and Feedback
If you submit reviews, comments, suggestions, or other content to our website ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content in connection with our business.
You represent that you own or have the necessary rights to any User Content you submit, and that such content does not infringe the rights of any third party. We reserve the right to remove or edit any User Content at our discretion.
9. Prohibited Activities
When using our website, you agree not to:
- Use the website for any unlawful purpose
- Violate any applicable laws or regulations
- Infringe upon the intellectual property rights of others
- Transmit viruses, malware, or other harmful code
- Engage in fraudulent or deceptive activities
- Harass, abuse, or harm others
- Attempt to gain unauthorized access to our systems
- Use our website for commercial resale without authorization
We reserve the right to suspend or terminate your account if we determine that you have violated these Terms.
10. Third-Party Links and Tools
Our website may contain links to third-party websites or services. These links are provided for convenience only, and we do not endorse or assume responsibility for the content, policies, or practices of any third-party sites. You access third-party sites at your own risk.
We may also offer tools or features provided by third parties. These are offered "as is" without any warranties, and we are not liable for any issues arising from your use of such tools.
11. Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis. We do not warrant that our website will be uninterrupted, error-free, or secure. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that product descriptions, prices, or other content on our website are accurate, complete, or current. Any reliance on such information is at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law, PetPiy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.
Our total liability to you for any claim arising from your use of our website or products shall not exceed the total amount you paid to us for the specific product or service giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so these limitations may not apply to you.
13. Indemnification
You agree to indemnify and hold PetPiy and our affiliates, employees, and agents harmless from any claims, liabilities, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms, your use of our website, or your infringement of any third-party rights.
14. Termination
We may terminate or suspend your account and access to our website at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use our website will cease immediately.
Provisions that by their nature should survive termination will remain in effect, including intellectual property, warranty disclaimers, limitation of liability, and indemnification.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website shall be submitted to the competent courts in Guangzhou, China.
16. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on this page with a revised "Effective Date." Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.
It is your responsibility to review these Terms periodically for any changes.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be interpreted as closely as possible to reflect the original intent.
18. Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and PetPiy regarding your use of our website and supersede all prior agreements and understandings.
19. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:
Contact Information
- Email: happy@petpiy.com
- Phone: +86 192 0026 4840
Our Business Details
- Company: Guangzhou Quanzunni Trading Co., Ltd.
- Business Registration Number: 91440101MA5D6W5N8T
- Address: No. 103, Zijin Street, Haizhu District, Guangzhou City, Guangdong Province, China
- Postal Code: 511300
Customer Service Hours
- Monday - Friday: 9:30 AM - 5:30 PM
- Saturday - Sunday: 10:30 AM - 5:30 PM
(Eastern Standard Time - EST)
