We understand that every pet is unique, and finding the perfect products takes time. At Petpiy, we are committed to providing flexible return solutions so you can shop for your furry friends with complete peace of mind.
Return Eligibility
Scenarios for a Full Refund:
- Orders lost during transit
- Items that arrive damaged or are defective
- Products that do not match their description
Scenarios for Return & Refund:
- New or lightly used items in resalable condition
- Incorrect items sent by us
All within 30 days of delivery, in the original packaging
Not Eligible for Return:
- Orders sent to an incorrect address provided by you
- Custom-made or final sale items
Our Free Return Process
We offer completely free returns – you pay nothing for return shipping.
Step 1: Initiate Your Return
Contact us at happy@petpiy.com within 30 days of delivery with:
- Your order number
- Relevant photos (if applicable)
Step 2: Receive Your Return Materials
You will receive within 24 hours:
- Return authorization number
- Designated return warehouse address
- Prepaid return shipping label (always free)
Step 3: Ship & Receive Your Refund
- Return items in their original packaging within 10 days
- We never charge any restocking fees
- Refunds are processed within 3 days after warehouse inspection
Exchange Service
- We are happy to exchange for the same product in different colors or variants
- We cover all shipping costs for exchanges
Order Cancellation Policy
- Before Shipment: Cancel within 24 hours of ordering for a full refund
- After Shipment: You may refuse delivery; the refund will be issued minus the original shipping fee
Why Pet Parents Trust Petpiy
- Free Returns – We cover return shipping every time
- No Restocking Fees – Ensuring you get your full value
- Quick Refunds – Processed within 3 days after inspection
- Pet-Safe Packaging – Using eco-friendly, recyclable materials
- Continued Support – We're here for you beyond the return
Return Contact Information
- Phone: +86 20 2339 9603
- Email: happy@petpiy.com
Our Business Details
- Trading Name: Guangzhou Mantinghan Commercial and Trading Co., Ltd.
- Business Registration Number: 91440118MADG5Q0Q6K
- Address: No. 1, Lane 2, Sanxing Road, Ningxi Street, Zengcheng District, Guangzhou City, Guangdong Province, China
- Postal Code: 511358
Customer Service Hours
- Monday - Friday: 9:00 AM - 5:00 PM
- Saturday - Sunday: 10:00 AM - 4:00 PM
(Eastern Standard Time - EST)
Important Note: Please do not ship returns to our corporate registration address. Use the designated return warehouse address provided in your return authorization email.
We care about your satisfaction as much as we care about our own pets, and we look forward to providing you with an excellent shopping experience.